PIAGAM PELANGGAN


  • Semua pertanyaan akan dilayan dengan ramah mesra dan profesional.
  • Pelanggan akan dimaklumkan status kelulusan permohonan bantuan amal jariah dalam tempoh 7 hari bekerja daripada tarikh terimaan.
  • Semua pertanyaan mengenai penyewaan ruang pejabat dan rumah kedai PIJ akan dijawab selewat-lewatnya 7 hari bekerja.
  • Semua pembayaran – cek dan tunai akan dibayar dalam masa 14 hari bekerja kepada tuntutan lengkap pembekal.
  • Pengeluaran resit rasmi penerimaan hasil akan dikeluarkan dalam masa 1 hari daripada tarikh penerimaan Bahagian Kewangan.

Segala aduan berkaitan dengan penyenggaraan akan diambil tindakan susulan dalam masa 2 jam manakala tindakan pembaikan tertaktluk kepada kos pembaikan.

14

HARI

Bawah RM 10,000 tempoh pembaikan 14 hari waktu bekerja dari tarikh kelulusan pihak pengurusan.

20

HARI

RM 10,001 – RM 50,000 tempoh pembaikan 20 hari waktu bekerja dari tarikh terima aduan.

30

HARI

RM 50,001 – RM 200,000 tempoh pembaikan 30 hari waktu bekerja dari tarikh terima aduan.

40

HARI

RM 200,001 tempoh pembaikan 40 hari bekerja dari tarikh terima aduan.

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